The customs terminal showed Green, but I still have not received my refund. Why?
Possible causes include an incorrect card number, bank-transfer error, incomplete refund registration or processing delays. Check the refund provider's status page or contact support.
This page is general reference information based on Japan's refund-based Tax-Free system starting November 1, 2026. Procedures and rules may differ by store, refund provider, airport or port, and may change. Please check the latest information with the Japanese government or the store where you shop.