What should I do if I do not receive an email from the refund company?
Check your spam or junk folder first. Then use the support information or QR code printed on the receipt or refund guide to confirm your registration or request help.
This page is general reference information based on Japan's refund-based Tax-Free system starting November 1, 2026. Procedures and rules may differ by store, refund provider, airport or port, and may change. Please check the latest information with the Japanese government or the store where you shop.