14. Not reporting a reissued passport
Note: Japan's refund-based Tax-Free system (pay the tax-inclusive price first, then receive a refund after customs confirmation) starts on November 1, 2026. Until October 31, 2026, the current Tax-Free system (tax-excluded price at the register) continues. The answers below describe the system from November 1, 2026 unless stated otherwise.
If you lose your passport during your stay in Japan and have a new one issued, take care with the tax-free procedure when you leave.
If the passport number used at the time of purchase differs from the one you use at departure, simply showing the new passport at the kiosk does not complete the customs confirmation for goods bought with the old passport.
You must complete the kiosk procedure with the new passport and also tell the customs officer at the counter that you made tax-free purchases with your old passport.
If you leave Japan without telling customs, you may not receive refunds for goods bought with the old passport.
If your passport has been reissued, always consult a customs officer before leaving Japan.
This page is general reference information based on Japan's refund-based Tax-Free system starting November 1, 2026. Procedures and rules may differ by store, refund provider, airport or port, and may change. Please check the latest information with the Japanese government or the store where you shop.