Kansai International Airport — tax refund procedures | Kiosks, cash refunds and VJW Wi-Fi
1. Kansai International Airport — Tax refund procedure overview
At Kansai International Airport (KIX), you can complete the customs confirmation for your tax-free purchases at the customs confirmation kiosks in the airport, or with Visit Japan Web (VJW).
If you use Visit Japan Web, you can complete the procedure on your own smartphone from the dedicated Wi-Fi area in the airport. (See the link below.)
Please complete the customs confirmation before checking your tax-free purchases in with your airline. How your refund is paid after the customs confirmation depends on the store and the refund operator.
2. Customs kiosk and refund counter locations
Customs confirmation kiosks
At Kansai International Airport (KIX), kiosks for the customs confirmation of tax-free purchases are installed in Terminal 1 and Terminal 2.
Terminal 1 (T1)
Floor: 4F, international departure lobby
Location: Near check-in counters B and E
Customs inspection area: Near the kiosks
Terminal 2 (T2)
Floor: 1F, international departure lobby
Location: Check-in lobby, on the security checkpoint side
Customs inspection area: Near the kiosks
Please complete the customs confirmation before checking your tax-free purchases in with your airline.
With Visit Japan Web (VJW), you can also complete the customs confirmation on your smartphone from the dedicated Wi-Fi area in the airport.
Cash refund locations
Under the new tax refund system starting November 1, 2026, cash refund terminals will be installed at Kansai International Airport (KIX).
At Kansai International Airport (KIX), cash refund terminals of Cash Japan are provided. You can receive cash only for purchases made at tax-free stores that are covered by that refund operator.
After completing the customs confirmation, if you want a cash refund, use the refund terminals or the refund counter in the international restricted area after passing through immigration.
Terminal 1 (T1)
Refund operator: Cash Japan
Location: 3F, international area after immigration
Cash refund terminals: 16 (Cash Japan)
Staffed refund counter: Available
Terminal 2 (T2)
Refund operator: Cash Japan
Location: 1F, international area after immigration
Cash refund terminals: 5 (Cash Japan)
Notes on cash refunds
To receive a cash refund, you must complete the customs confirmation in advance.
Refund methods differ by store and refund operator, so please check when you buy whether a cash refund at the airport is available.
If you choose a refund method other than cash, such as a credit card or electronic payment, follow the instructions of the store or refund operator.
3. Kansai Airport — Customs kiosk and refund location map
Kansai Airport Terminal 1 (T1), 4F (customs kiosks)
Kansai Airport Terminal 1 (T1), 3F (refund counter)
Kansai Airport Terminal 2 (T2), 1F (customs kiosks / refund location)
