12. Missing information on high-value items
Note: Japan's refund-based Tax-Free system (pay the tax-inclusive price first, then receive a refund after customs confirmation) starts on November 1, 2026. Until October 31, 2026, the current Tax-Free system (tax-excluded price at the register) continues. The answers below describe the system from November 1, 2026 unless stated otherwise.
Under Japan’s tax-free system, for items with a unit price of 1 million yen or more excluding tax, detailed information to identify the item — such as the brand name, model number, features and serial number — must be registered.
If an item has a serial number and that information is not registered, or is registered incorrectly, customs may not be able to match it with the goods you bought, and you may not receive the refund.
When buying expensive watches, jewelry and similar items, check that the shop has registered the required item information correctly.
Customs may also ask to see a certificate or warranty, so we recommend carrying them with the item.
This page is general reference information based on Japan's refund-based Tax-Free system starting November 1, 2026. Procedures and rules may differ by store, refund provider, airport or port, and may change. Please check the latest information with the Japanese government or the store where you shop.