New Chitose Airport — tax refund procedures | Kiosks, cash refunds and VJW Wi-Fi
1. New Chitose Airport — Tax refund procedure overview
At New Chitose Airport (CTS), you can complete the customs confirmation for your tax-free purchases at the customs confirmation kiosks in the airport, or with Visit Japan Web (VJW).
If you use Visit Japan Web, you can complete the procedure on your own smartphone from the dedicated Wi-Fi area in the airport.
Please complete the customs confirmation before checking your tax-free purchases in with your airline. How your refund is paid after the customs confirmation depends on the store and the refund operator.
2. Customs kiosk and refund counter locations
Customs confirmation kiosks
At New Chitose Airport (CTS), kiosks for the customs confirmation of tax-free purchases are installed in the International Terminal.
International Terminal
Floor: 3F
See the map below for the exact location
Please complete the customs confirmation before checking your tax-free purchases in with your airline.
With Visit Japan Web (VJW), you can also complete the customs confirmation on your smartphone from the dedicated Wi-Fi area in the airport.
Cash refund locations
Under the new tax refund system starting November 1, 2026, cash refund terminals will be installed at New Chitose Airport (CTS).
At New Chitose Airport (CTS), cash refund terminals of Cash Japan are provided. You can receive cash only for purchases made at tax-free stores that are covered by that refund operator.
* The exact locations of the terminals will be added once they are announced.
International Terminal
Refund operator: Cash Japan
Location: International Terminal 3F
Cash refund terminals: Not disclosed
Notes on cash refunds
To receive a cash refund, you must complete the customs confirmation in advance.
Refund methods differ by store and refund operator, so please check when you buy whether a cash refund at the airport is available.
If you choose a refund method other than cash, such as a credit card or electronic payment, follow the instructions of the store or refund operator.
3. New Chitose Airport — Customs kiosk and refund location map
New Chitose Airport International Terminal, 3F (customs kiosks)
